The Sewing Studio Fabric Superstore
Return & Shipping Policies
Here at The Sewing Studio Fabric Superstore we strive for customer satisfaction, but if for any reason one of our products does not meet your expectations we apologize in advance and would like to work with you to correct the problem.
We ship most items via UPS unless otherwise noted or less than 1 pound in weight. Please be aware that UPS and FedEx do not ship to PO boxes. If you include a PO box in your address items will be shipped via USPS.
Currently we only ship to locations within the United States and Canada. Items over $150 apply for free shipping if within the continental United States (the contiguous 48 states).
All items on our web site have a 30 day return policy. For any return please contact us via email@example.com or phone to explain the problem and why you wish to return or exchange the item. We do not accept returns without being contacted first. Shipping is non-refundable and items purchased with free shipping will have actual shipping charges deducted from refunded amount. All contents originally in package (instruction manual, warranty card, accessories, etc.) must be within the package and within factory box. Any product returned with missing items will have the full retail value of that item deducted from the amount refunded. Extended warranties are also non-refundable and items with free extended warranties will have the retail value of the extended warrantied deducted from the amount refunded.
If an item is defective please notify us right away so we may arrange for a replacement or refund of that item.
- Any item without original packaging
- All software (sewing software, embroidery software, etc.)
- Extended Warranties
- Any special ordered items
- Any item for a sewing machine that requires your input on sewing machine make and model
- All thread
Note: Sewing machines are not for “commercial” or “industrial” use unless clearly stated. Any machine that shows signs of abuse or commercial use will void warranties and cannot be returned.
Please be aware that by ordering from The Sewing Studio from our website or over the phone you are acknowledging that you are aware of our return policy and understand it. The Sewing Studio reserves the right to amend this policy at any time.
The Sewing Studio Fabric Superstore is not responsible for any typographical errors related to a products price, and reserves the right to change a products price at any time.